LTR Achievement and Celebration

Last month, we celebrated with each of the units who reached 90th percentile and above on their Likelihood to Recommend (LTR) scores. This is truly a cause for celebration as I know how each one of you work so hard to make every patient feel that they are supported and well taken care of. I … Continue reading LTR Achievement and Celebration

Exemplary Overnight Care in the ASC

As all of you know the big winter patient volume has not gone back to the calmer spring and summer census. This can put an incredible stress on our system and I know you all feel the pressure every day. While you may be familiar with many of our strategies from holding in the Emergency … Continue reading Exemplary Overnight Care in the ASC