LTR Achievement and Celebration

Last month, we celebrated with each of the units who reached 90th percentile and above on their Likelihood to Recommend (LTR) scores. This is truly a cause for celebration as I know how each one of you work so hard to make every patient feel that they are supported and well taken care of. I know because I get to hear from those patients and family members first hand. A family member stopped by the office the same week of the LTR celebration just to say how thankful they were for the treatment they received from our Nurses and Nursing Assistants. This man’s wife was seriously ill and was in one of our units for 3 weeks. Those 3 long weeks were grueling but their stay was made bearable due to the care and kindness that each one of you presented, not only towards the patient but to the rest of the family as well. I am truly privileged to be working with a great team of caregivers like yourselves.  

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